Terms of Service
The service
FairFile drafts corrective action letters, written warnings, and performance improvement plans from the facts you provide, structured around published state-law considerations, with an optional attorney-review add-on fulfilled by independent licensed attorneys.
Billing
Single documents are one-time purchases at the price shown at checkout. The Pro and Team plans renew monthly at the price shown at signup until you cancel. Attorney-review add-ons are priced per case before you confirm.
The 30-day money-back guarantee
Every paid plan (Single document, Pro, and Team) carries a 30-day money-back guarantee. Request a full refund within 30 days of purchase, for any reason, by emailing hello@fairfilehr.com. We approve and send the refund within one business day of your request; your card network or bank controls when it posts. The refund covers the full price you paid.
The file guarantee. If, within your first 30 days on a paid plan, the employee files you have built in FairFile are not (a) organized per employee with each document dated and attributed, (b) complete, meaning every document you entered is present with its state-law citations attached per the standards at /methodology, and (c) exportable as a PDF audit trail, the same full refund applies. This guarantee covers what FairFile does with the facts and documents you enter. It does not cover documents you have not entered, and it is not a promise about the outcome of any audit, dispute, or legal proceeding.
When you request a refund we may ask what went wrong, offer to fix the specific problem, or offer a discount to stay. Every part of that is optional and none of it affects your refund: the refund stays available the whole time, and declining any offer never delays it.
Cancellation
Cancel Pro or Team anytime; access continues through the end of the current billing period and you are not charged again.
Your content
You keep ownership of the facts you enter and the letters you generate. Provide only information you have the right to share, and avoid submitting more personal detail about an employee than the letter needs.
Acceptable use
Do not use FairFile to harass or discriminate, to fabricate a record after the fact, to break the law, or to overload the service.
No warranty; limited liability
The service is provided "as is." To the maximum extent permitted by law, FairFile is not liable for indirect or consequential damages, including employment-dispute outcomes, and total liability is limited to the amount you paid in the prior three months.